Frequently Asked Questions

Usage costs & billing

How can I get pricing information ?

For detailed pricing information tailored to your specific needs, please contact us directly. Our team will be happy to provide you with a quote based on your business requirements and device usage.

How does subscription billing work based on device usage for commercial activities ?

Subscription billing tied to a device is based on its use for commercial activities. This means that when a device is activated and used in a business or commercial setting (such as processing payments, tracking inventory, or managing customer orders), the subscription or service fees begin. This billing approach ensures that charges only apply when the device is operational and generating value in a commercial context.

For example, if a company uses a device to process transactions or access a business platform, the billing cycle starts as soon as the device begins this activity. The charges may vary depending on the frequency and type of usage, and they are typically billed periodically (monthly or annually). This model allows companies to align their costs with their actual business usage, ensuring that they only pay for the services when they are actively using the device in a commercial setting.

Does the number of users affect the usage costs for the device ?

No, the number of users does not impact the usage costs. Billing is based solely on the device’s active use in commercial activities, regardless of how many people operate it. This means that whether one person or multiple users access the device, the cost remains the same as long as it’s being used for the intended business functions. This structure helps keep billing straightforward, focusing on the device's activity rather than the number of individual users.

How can I retrieve my invoices ?

You can retrieve your invoices by logging into your account on the appropriate platform here. Once logged in, navigate to the billing or invoices section to view and download your records.

Devices

What is the difference between a MAC address and a serial number on a device ?

A MAC (Media Access Control) address and a serial number are both unique identifiers, but they serve different purposes. A MAC address is specific to network-enabled devices and is used to identify a device on a local or internet network. It’s a 12-character hexadecimal code (like 00:1A:2B:3C:4D:5E) assigned to the device’s network interface, allowing it to communicate within a network.

On the other hand, a serial number is a unique code given by the manufacturer to each physical device, whether it’s network-enabled or not. The serial number helps with tracking, warranty, and support and is often unique to the device model or batch. While the MAC address is crucial for network security and connectivity, the serial number is essential for product identification and service. Both identifiers are unique but are used in distinct contexts: the MAC address for networking and the serial number for inventory and support.